It just occurred to me that the management of IT and other knowledge organizations really have got it all wrong.
Rather than require knowledge workers like systems administrators and software developers to enter their time into expensive internal accounting systems and write annotations in unsearchable trouble tickets that no one will ever look at, all management has to do is require that everyone maintain their own technical blog to record what they’ve learned each day. You could also ask them to relate what changes they’ve made in the environment.
If systems administrators are knowledge workers, that means that their managers are … “knowledge” managers.
So where’s the knowledge management? Or rather, where’s the knowledge that they’re managing?
P.S. Did I mention what an awesome win searchable mail list archives could be?